KIRDAR FAQs

About KIRDAR

1. What is KIRDAR?

KIRDAR is an Indian women’s fashion brand offering ethnic wear, jewellery, accessories, and related fashion products for everyday elegance, festive occasions, family gatherings, and special moments.

2. What products does KIRDAR sell?

KIRDAR offers women’s ethnic wear, kurta sets, suit sets, co-ord sets, dupatta sets, fashion jewellery, and accessories.

3. Is KIRDAR an Indian brand?

Yes, KIRDAR is an Indian women’s fashion brand.

4. Where is KIRDAR located?

KIRDAR is based in Rohtak, Haryana, India.

5. How can I contact KIRDAR?

You can contact us through:

WhatsApp / Mobile: +91 9874774798
Email: support@kirdar.in

6. What are KIRDAR’s support hours?

Our support hours are Monday to Saturday, 10:00 AM to 6:00 PM IST.

7. How long does KIRDAR take to reply?

We usually respond within 24 to 48 business hours. During sales, festive periods, or high order volume, responses may take slightly longer.

Orders

8. How do I place an order on KIRDAR?

Select the product you like, choose the size or variant if applicable, add it to cart, enter your delivery details, select the payment method, and complete the checkout.

9. Do I need an account to place an order?

You may be able to place an order without creating an account, depending on the checkout options available. Creating an account can help you view your order history and manage details more easily.

10. Can I change my order after placing it?

Order changes may be possible only before the order is packed or dispatched. Please contact us as soon as possible at support@kirdar.in or WhatsApp us at +91 9874774798.

11. Can I cancel my order?

Cancellation may be possible only before the order is packed or dispatched. Once the order is shipped, cancellation may not be available. You may refer to our Return, Exchange & Refund Policy for eligible post-delivery requests.

12. Why was my order cancelled?

An order may be cancelled due to stock unavailability, payment failure, incomplete address, courier restrictions, suspicious activity, failed verification, or any operational reason.

13. Will I receive order confirmation?

Yes, once your order is placed successfully, you may receive an order confirmation through email, SMS, WhatsApp, or the order page, depending on system availability.

14. What should I do if I entered the wrong phone number or address?

Contact KIRDAR immediately at support@kirdar.in or WhatsApp +91 9874774798. Address or phone number changes may not be possible after the order is packed or shipped.

Payments

15. What payment methods are available?

KIRDAR may offer prepaid payment options such as UPI, cards, net banking, wallets, payment gateways, and Cash on Delivery where available.

16. Is Cash on Delivery available?

Yes, Cash on Delivery may be available on selected products, selected order values, selected customers, and serviceable PIN codes.

17. Why is COD not available for my order?

COD may not be available due to your PIN code, order value, product type, courier limitations, previous failed delivery history, or verification requirements.

18. Is online payment safe on KIRDAR?

Yes, online payments are processed through secure third-party payment gateways. KIRDAR does not ask for your OTP, UPI PIN, card PIN, CVV, or banking password.

19. What should I do if payment was deducted but order was not confirmed?

Please contact us with payment proof, transaction ID, registered mobile number, and email address. We will check the status with the payment system.

20. Does KIRDAR ask for OTP or UPI PIN?

No. KIRDAR will never ask for your OTP, UPI PIN, card PIN, CVV, net banking password, or full banking details.

Shipping & Delivery

21. Where does KIRDAR ship?

KIRDAR ships to serviceable locations within India, depending on courier availability and PIN code serviceability.

22. How long does order processing take?

Ready-to-ship products are usually processed within 1 to 3 business days. Pre-order, made-to-order, customized, or limited-stock products may take longer.

23. How long does delivery take?

After dispatch, delivery usually takes 3 to 7 business days for metro cities, 5 to 10 business days for non-metro locations, and 7 to 15 business days or longer for remote areas.

24. Are delivery timelines guaranteed?

Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, festivals, strikes, local restrictions, customer unavailability, or other situations beyond our control.

25. How will I get tracking details?

Once your order is dispatched, tracking details may be shared through SMS, WhatsApp, email, or the order page, depending on availability.

26. My tracking link is not updating. What should I do?

Courier tracking may take some time to update after dispatch. If it does not update for a long time, contact us with your Order ID and registered mobile number.

27. What happens if I miss the delivery?

The courier partner may attempt delivery again depending on their service rules. Please stay available on your registered phone number. Failed delivery may lead to return-to-origin.

28. What is Return to Origin?

Return to Origin means the parcel is sent back to KIRDAR because delivery could not be completed due to wrong address, customer unavailability, refusal, unpaid COD amount, or courier issues.

29. Can I change my address after dispatch?

Address changes after dispatch may not be possible. If the courier allows address correction, additional delay or charges may apply.

30. What if the package looks damaged at delivery?

If the package looks opened, torn, wet, damaged, tampered with, or resealed, do not accept it if possible. If you accept it, record a full unboxing video before opening further and contact us immediately.

Returns, Exchanges & Refunds

31. Does KIRDAR offer returns?

Yes, KIRDAR offers returns on eligible products as per our Return, Exchange & Refund Policy.

32. Does KIRDAR offer exchanges?

Yes, eligible products may be exchanged, subject to product condition, time period, stock availability, and quality check.

33. What is the return window?

KIRDAR offers a 14-day return window on eligible products from the date of delivery, unless a different condition is mentioned on the product page or policy page.

34. What condition should the product be in for return or exchange?

The product must be unused, unworn, unwashed, unstained, undamaged, unaltered, and returned with original tags, labels, invoice, packaging, accessories, and free gifts intact.

35. Are all products returnable?

No. Some products may not be eligible for return or exchange, including hygiene-sensitive items, customized products, altered products, final-sale products, and products that have been used, washed, damaged, or altered.

36. Can I return jewellery?

Fashion jewellery, earrings, nose pins, hair accessories, and hygiene-sensitive accessories may not be eligible for return or exchange unless the wrong product was delivered or the product was received damaged and reported within the allowed time.

37. What if I receive a wrong product?

Please contact us within the time period mentioned in our policy with your Order ID, photos of the product, photos of the packaging, invoice/shipping label, and a clear unboxing video.

38. What if I receive a damaged or defective product?

Contact us as soon as possible with clear photos and a complete unboxing video. The claim will be reviewed based on proof, courier records, product condition, and policy terms.

39. Is an unboxing video required?

For damaged, missing, wrong, tampered, or defective product claims, a continuous and unedited unboxing video may be required. It should start from the sealed package and clearly show the issue.

40. When will I get my refund?

Once the returned product is received and passes quality check, approved refunds are usually processed within 7 to 10 business days. Bank or payment gateway timelines may vary.

41. Are shipping charges refundable?

Shipping charges, COD charges, handling charges, gift wrapping charges, and other non-product charges may be non-refundable unless the issue occurred due to a confirmed error by KIRDAR.

42. Can I exchange for a different size?

A one-time size exchange may be available for eligible ethnic wear products, subject to stock availability and quality check.

Size & Fit

43. How do I choose the right size?

Please check the size chart on the product page before ordering. For a comfortable fit, choose a size slightly above your body measurement.

44. Are KIRDAR sizes standard?

KIRDAR follows standard Indian women’s sizing as closely as possible, but slight variation may occur depending on fabric, cut, silhouette, and product style.

45. What if I am between two sizes?

If you are between two sizes, we usually recommend choosing the larger size for comfort, especially for non-stretch ethnic wear.

46. Can I request customization?

Customization may be available only if clearly mentioned on the product page or confirmed by KIRDAR support before placing the order.

47. Are product measurements exact?

Measurements are approximate and may vary by 0.5 to 1 inch due to manual measurement, fabric nature, stitching, and finishing.

Product Details & Care

48. Will the product colour be exactly the same as the photo?

We try to show colours as accurately as possible, but slight colour variation may occur due to lighting, photography, screen brightness, display settings, and device differences.

49. Are minor embroidery or print variations normal?

Yes, minor variations in embroidery, zari, mirror work, sequins, print placement, motifs, borders, or handmade details can occur and are normal in ethnic wear and handcrafted fashion products.

50. Are loose threads considered defects?

Minor loose threads that can be safely trimmed are not usually considered defects. However, if there is major damage, contact us with photos and proof.

51. How should I wash ethnic wear?

Most ethnic wear should be dry cleaned or gently hand washed depending on fabric and work. Avoid harsh detergent, bleach, machine washing, and direct ironing on embroidery or embellishments.

52. How should I store ethnic wear?

Store ethnic wear in a clean, dry place away from direct sunlight, moisture, perfume, and heavy pressure. Embellished garments should be folded carefully.

53. How should I care for fashion jewellery?

Keep fashion jewellery away from water, perfume, sweat, chemicals, makeup, and moisture. Store it separately in a dry pouch or box after use.

54. Is KIRDAR jewellery waterproof?

Unless specifically mentioned on the product page, fashion jewellery should not be treated as waterproof. Avoid exposure to water and chemicals for longer life.

Reviews & Customer Photos

55. Are customer reviews on KIRDAR real?

KIRDAR aims to show genuine customer reviews and feedback. Customer photos and reviews may be used only when shared by customers or collected after purchase.

56. Can I submit my review photo?

Yes, customers may share review photos, videos, or feedback with KIRDAR. By sharing them, you allow KIRDAR to use them on the website, social media, product pages, or marketing, unless you request otherwise.

57. Why can customer photos look different from product photos?

Customer photos may look different due to camera quality, lighting, angle, styling, body type, screen settings, and natural product fall.

Safety, Privacy & Support

58. Is my personal information safe with KIRDAR?

KIRDAR uses customer information to process orders, deliver products, provide support, prevent fraud, and improve service. Please read our Privacy Policy for full details.

59. How can I report a fake KIRDAR page or suspicious message?

If you see a fake page, fake payment link, fake call, or suspicious message claiming to be from KIRDAR, contact us immediately at support@kirdar.in or WhatsApp +91 9874774798.

60. Where can I read KIRDAR’s policies?

You can read our policies on www.kirdar.in, including Shipping Policy, Return, Exchange & Refund Policy, Privacy Policy, Terms of Service, and Legal Notice.