Privacy policy

KIRDAR Privacy Policy

Last Updated: [18-06-2026]

This Privacy Policy explains how KIRDAR collects, uses, stores, shares, protects, and manages the personal information of customers, visitors, and users who access or purchase from www.kirdar.in.

KIRDAR is a women’s fashion brand offering ethnic wear, jewellery, accessories, and related fashion products.

By visiting www.kirdar.in, creating an account, placing an order, contacting us, using our services, subscribing to updates, or interacting with KIRDAR in any way, you agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

1. Official Contact Details

For any privacy-related questions, complaints, requests, data correction, deletion, withdrawal of consent, or grievance redressal, you may contact KIRDAR through the official channels below:

Mobile / WhatsApp: +91 9874774798
Email: support@kirdar.in
Website: www.kirdar.in

All privacy-related requests must be sent only through the official contact details mentioned above.

2. Information We Collect

KIRDAR may collect personal information directly from you, automatically through the website, or through trusted service providers when you interact with our website or services.

The information we may collect includes:

A. Personal Identification Information

  1. Full name.
  2. Mobile number.
  3. Email address.
  4. Billing address.
  5. Shipping address.
  6. City, state, country, and PIN code.
  7. Account login details, if you create an account.
  8. Any other details you voluntarily provide while placing an order or contacting us.

B. Order & Transaction Information

  1. Product ordered.
  2. Order ID.
  3. Order date and time.
  4. Payment status.
  5. Delivery status.
  6. Return, exchange, cancellation, or refund details.
  7. Invoice and billing information.
  8. Customer support history.

C. Payment-Related Information

Payments on KIRDAR are processed through third-party payment gateways or payment service providers.

KIRDAR does not store your full card number, CVV, UPI PIN, net banking password, or other highly sensitive payment authentication details.

We may receive limited payment-related information such as payment status, transaction ID, payment method, refund status, and fraud-prevention signals from payment partners.

D. Delivery & Courier Information

To deliver your order, we may collect and share:

  1. Customer name.
  2. Mobile number.
  3. Shipping address.
  4. PIN code.
  5. Order details required for shipment.
  6. Tracking number.
  7. Delivery attempt status.
  8. Return-to-origin or failed delivery status.

E. Customer Support Information

When you contact KIRDAR, we may collect:

  1. Messages, emails, WhatsApp chats, or call details.
  2. Photos, videos, and unboxing proof shared by you.
  3. Complaint details.
  4. Return, refund, or exchange request details.
  5. Any information required to resolve your query.

F. Review, Feedback & User-Submitted Content

If you submit product reviews, photos, videos, testimonials, ratings, comments, or feedback, we may collect and use that content to improve our services, display customer experiences, or respond to customer queries.

By submitting such content, you confirm that the content is genuine, lawful, owned by you, and does not violate the rights of any third party.

G. Device, Website & Technical Information

When you visit our website, we may automatically collect certain technical information such as:

  1. IP address.
  2. Device type.
  3. Browser type.
  4. Operating system.
  5. Pages visited.
  6. Products viewed.
  7. Time spent on the website.
  8. Clicks and browsing behavior.
  9. Referring website or source.
  10. Approximate location based on IP address.
  11. Cookies, pixels, tags, and similar tracking technologies.

This information helps us improve website performance, customer experience, fraud prevention, marketing, and analytics.

3. How We Use Your Information

KIRDAR may use your personal information for the following purposes:

  1. To create and manage your order.
  2. To confirm, process, pack, ship, and deliver your purchase.
  3. To contact you regarding your order, delivery, refund, exchange, or return.
  4. To process payments, refunds, and fraud checks.
  5. To provide customer support.
  6. To manage returns, exchanges, cancellations, complaints, and disputes.
  7. To send order updates through SMS, WhatsApp, email, phone, or courier updates.
  8. To improve our products, website, customer service, and shopping experience.
  9. To personalize your shopping experience.
  10. To send promotional messages, offers, product updates, and marketing communications where permitted.
  11. To prevent fraud, payment abuse, return abuse, fake orders, unauthorized transactions, or misuse of our website.
  12. To comply with legal, tax, accounting, regulatory, consumer protection, and law-enforcement requirements.
  13. To protect the rights, safety, property, and business interests of KIRDAR, customers, service providers, and the public.
  14. To maintain business records, invoices, transaction history, and customer service records.
  15. To enforce our Terms of Service, Return & Exchange Policy, Shipping Policy, and other store policies.

4. Consent

By using our website, placing an order, submitting your details, creating an account, contacting support, subscribing to updates, or interacting with KIRDAR, you consent to the collection and use of your information as described in this Privacy Policy.

You may withdraw your consent for optional activities such as promotional communication at any time by contacting us at:

Email: support@kirdar.in
Mobile / WhatsApp: +91 9874774798

Withdrawal of consent will not affect processing that has already taken place before withdrawal.

If you withdraw consent required for essential services, KIRDAR may be unable to process your order, deliver products, provide support, issue refunds, handle returns, or continue providing certain services.

5. Marketing Communication

KIRDAR may send promotional messages, offers, product launches, sale updates, cart reminders, review requests, and brand communication through email, SMS, WhatsApp, phone, or digital advertising platforms.

You may opt out of promotional communication by contacting us at support@kirdar.in.

Even after opting out of marketing communication, you may still receive essential order-related, delivery-related, payment-related, refund-related, policy-related, or security-related messages.

6. Cookies & Tracking Technologies

KIRDAR may use cookies, pixels, tags, analytics tools, advertising tools, and similar technologies to:

  1. Keep the website functional.
  2. Remember cart and browsing preferences.
  3. Improve website speed and performance.
  4. Understand customer behavior.
  5. Measure advertising performance.
  6. Show relevant products and offers.
  7. Detect fraud and suspicious activity.

You may disable cookies through your browser settings. However, disabling cookies may affect website functionality, cart performance, login, checkout, and personalization.

7. Sharing of Information

KIRDAR does not sell your personal information to third parties for direct cash payment.

However, we may share your information with trusted third parties only where required for business, legal, operational, security, or service-related purposes.

Your information may be shared with:

  1. E-commerce platform providers.
  2. Payment gateways and payment processors.
  3. Banks, UPI providers, card networks, and refund processors.
  4. Courier, logistics, shipping, and delivery partners.
  5. SMS, WhatsApp, email, and communication service providers.
  6. Customer support tools.
  7. Marketing, advertising, and analytics service providers.
  8. Website hosting, security, and technology providers.
  9. Fraud detection and risk management partners.
  10. Accountants, auditors, legal advisors, tax consultants, and professional service providers.
  11. Government authorities, law-enforcement agencies, regulators, courts, or legal bodies where required by law.
  12. Business successors in case of merger, sale, restructuring, transfer, acquisition, or change in ownership of KIRDAR.

All third parties are expected to use customer information only for the purpose for which it is shared and in accordance with applicable law.

8. Payment Security

KIRDAR uses third-party payment gateways and payment service providers to process online payments.

Customers must not share OTPs, UPI PINs, card PINs, banking passwords, or sensitive payment authentication details with anyone claiming to represent KIRDAR.

KIRDAR will never ask for your OTP, UPI PIN, card CVV, net banking password, or full card details through phone, WhatsApp, email, or social media.

If you receive any suspicious message or call claiming to be from KIRDAR, please contact us immediately at support@kirdar.in or +91 9874774798.

9. Data Retention

KIRDAR may retain your personal information for as long as necessary to:

  1. Complete orders and deliveries.
  2. Process returns, exchanges, refunds, and complaints.
  3. Provide customer support.
  4. Maintain business, accounting, tax, legal, and regulatory records.
  5. Prevent fraud, abuse, disputes, and unauthorized activity.
  6. Enforce store policies.
  7. Comply with applicable law.

We may retain certain information even after your account is deleted or your request is resolved if retention is required for legal, tax, security, fraud-prevention, dispute-resolution, or legitimate business purposes.

When personal information is no longer required, we may delete, anonymize, archive, or securely restrict access to it in accordance with applicable law and business requirements.

10. Data Security

KIRDAR takes reasonable security measures to protect customer information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

Security measures may include:

  1. Secure website connections.
  2. Access controls.
  3. Limited internal access to customer data.
  4. Use of trusted third-party service providers.
  5. Payment processing through authorized payment partners.
  6. Fraud monitoring.
  7. Administrative and technical safeguards.

However, no website, app, internet transmission, payment system, or digital storage method can be guaranteed to be 100% secure.

By using our website, you understand and accept that data transmission over the internet carries inherent risks.

11. Customer Responsibilities

Customers are responsible for:

  1. Providing accurate name, mobile number, email address, and delivery address.
  2. Keeping account login details confidential.
  3. Not sharing OTPs, UPI PINs, passwords, or payment authentication details.
  4. Not using fake names, fake addresses, fake contact numbers, or fraudulent payment methods.
  5. Informing KIRDAR immediately if unauthorized access, suspicious activity, or incorrect order details are noticed.
  6. Ensuring that photos, videos, reviews, and content shared with KIRDAR are lawful and do not violate third-party rights.

KIRDAR is not responsible for loss or misuse caused by incorrect details, shared passwords, customer negligence, fake communication, phishing, or unauthorized third-party activity outside our control.

12. User Rights

Subject to applicable law, you may request:

  1. Access to personal information held by KIRDAR.
  2. Correction of inaccurate or incomplete personal information.
  3. Deletion of personal information where legally permitted.
  4. Withdrawal of consent for optional processing.
  5. Opt-out from promotional communication.
  6. Information about how your personal data is being used.
  7. Grievance redressal for privacy-related concerns.

To make any such request, contact:

Email: support@kirdar.in
Mobile / WhatsApp: +91 9874774798

We may verify your identity before processing the request.

Certain requests may be refused, delayed, or limited where information is required for order fulfilment, legal compliance, tax records, fraud prevention, dispute handling, security, regulatory requirements, or enforcement of store policies.

13. Children’s Privacy

KIRDAR’s website and products are intended for general customers and are not directed toward children.

If you are under 18 years of age, you should use the website only with the involvement and consent of a parent or legal guardian.

KIRDAR does not knowingly collect personal information from children without appropriate consent.

If a parent or guardian believes that a child has provided personal information to KIRDAR without permission, they may contact us at support@kirdar.in.

14. Reviews, Photos, Videos & Public Content

If you submit product reviews, customer photos, videos, testimonials, comments, or feedback to KIRDAR, you grant KIRDAR permission to use, display, reproduce, edit, publish, and share such content for website, marketing, advertising, social media, product page, and brand communication purposes.

KIRDAR may display your first name, review, rating, city, product image, or customer-submitted content unless you request removal and such removal is technically and legally possible.

KIRDAR reserves the right to refuse, remove, edit, or moderate any review or content that is false, abusive, unlawful, offensive, misleading, promotional, spam-like, or violates our policies.

15. Third-Party Links

Our website may contain links to third-party websites, payment pages, social media platforms, courier tracking pages, or external services.

KIRDAR is not responsible for the privacy practices, content, policies, security, or actions of third-party websites or services.

Customers should read the privacy policies of third-party websites before sharing personal information with them.

16. Social Media & Advertising Platforms

If you interact with KIRDAR through Instagram, Facebook, WhatsApp, Google, or other social media and advertising platforms, those platforms may collect and process your information according to their own privacy policies.

KIRDAR may use advertising tools to show relevant products, retarget visitors, measure campaigns, and improve marketing performance.

You can manage ad preferences through the settings provided by the relevant platform.

17. Fraud Prevention & Policy Abuse

KIRDAR may use customer data, order history, payment status, delivery behavior, return history, device signals, and communication records to detect and prevent:

  1. Fake orders.
  2. Payment fraud.
  3. COD abuse.
  4. Return abuse.
  5. Product switching.
  6. False damage claims.
  7. Unauthorized transactions.
  8. Suspicious account activity.
  9. Misuse of offers, discounts, coupons, or refunds.
  10. Violation of KIRDAR policies.

KIRDAR reserves the right to cancel orders, restrict COD access, block suspicious accounts, refuse service, or take appropriate action where fraud, abuse, or misuse is suspected.

18. Legal Disclosure

KIRDAR may disclose personal information if required to do so by law or if such disclosure is necessary to:

  1. Comply with legal obligations.
  2. Respond to lawful requests from government authorities.
  3. Cooperate with law-enforcement agencies.
  4. Enforce our Terms of Service and policies.
  5. Protect KIRDAR’s rights, customers, employees, service providers, or business operations.
  6. Detect, prevent, or investigate fraud, cyber incidents, security threats, or illegal activity.
  7. Defend legal claims or resolve disputes.

19. Cross-Border Data Processing

Some service providers, technology platforms, payment processors, analytics tools, marketing tools, or cloud services used by KIRDAR may process or store data outside India.

By using KIRDAR’s website and services, you understand that your information may be processed in India or other countries where our service providers operate, subject to applicable law and required safeguards.

20. Data Breach & Security Incident Handling

If KIRDAR becomes aware of a data breach or security incident affecting customer personal information, we will take appropriate steps to investigate, control, reduce harm, and notify affected users or authorities where required by applicable law.

Customers are encouraged to immediately report suspicious activity, unauthorized transactions, fake calls, phishing messages, or account misuse to:

Email: support@kirdar.in
Mobile / WhatsApp: +91 9874774798

21. Account Deletion & Data Deletion Requests

You may request deletion of your account or personal information by contacting support@kirdar.in.

Before processing deletion, KIRDAR may verify your identity.

Deletion may not be possible immediately or fully if the information is required for:

  1. Pending orders.
  2. Returns, refunds, exchanges, or complaints.
  3. Tax, accounting, invoice, or legal records.
  4. Fraud prevention.
  5. Dispute resolution.
  6. Regulatory compliance.
  7. Security investigation.
  8. Enforcement of KIRDAR policies.

Where deletion is not possible, KIRDAR may restrict, archive, or retain the information only as required.

22. Accuracy of Information

You are responsible for ensuring that the information you provide to KIRDAR is accurate, complete, and updated.

KIRDAR will not be responsible for failed delivery, refund delay, account issue, communication failure, or loss caused by incorrect or outdated information provided by the customer.

If your information changes, please update your account or contact us at support@kirdar.in.

23. Changes to This Privacy Policy

KIRDAR may update, modify, replace, or revise this Privacy Policy at any time.

The updated policy will be posted on www.kirdar.in with the revised “Last Updated” date.

Continued use of our website or services after policy updates means you accept the updated Privacy Policy.

Customers are encouraged to review this Privacy Policy regularly.

24. Grievance Redressal

For privacy complaints, data requests, account issues, communication concerns, or any grievance related to your personal information, contact:

KIRDAR Support
Mobile / WhatsApp: +91 9874774798
Email: support@kirdar.in

Please include:

  1. Your full name.
  2. Registered mobile number.
  3. Registered email address.
  4. Order ID, if applicable.
  5. Clear description of the issue.
  6. Supporting screenshots, if any.

KIRDAR will review your request and respond within a reasonable time in accordance with applicable law and business requirements.

25. Final Statement

KIRDAR respects customer privacy and aims to collect only the information required to operate the website, process orders, deliver products, provide support, improve services, prevent fraud, and comply with legal obligations.

By using www.kirdar.in, you confirm that you have read, understood, and agreed to this Privacy Policy.