Refund policy

KIRDAR Return, Exchange & Refund Policy

Last Updated: [18-06-2026]

Thank you for shopping with KIRDAR. We take great care in checking, packing, and dispatching every order. This Return, Exchange & Refund Policy explains when a return, exchange, or refund request will be accepted and when it will be rejected.

By placing an order on www.kirdar.in, you agree to this policy.

1. Contact Details

For all return, exchange, refund, cancellation, and order-related support, please contact us only through the official KIRDAR support channels below:

Mobile / WhatsApp: +91 9874774798
Email: support@kirdar.in

Any request sent through unofficial channels, social media comments, personal numbers, or third-party messages may not be treated as a valid return, exchange, or refund request.

2. Return & Exchange Window

Return or exchange requests must be raised within 7 days from the date of delivery, as shown by the courier tracking record.

Requests raised after 7 days from delivery will not be accepted.

For damaged, defective, missing, or wrong-product claims, the customer must contact us within 48 hours of delivery with valid proof as mentioned in this policy.

3. Products Eligible for Return or Exchange

A product may be eligible for return or exchange only if all the following conditions are met:

  1. The product is unused, unworn, unwashed, unstained, undamaged, and unaltered.
  2. The product has all original tags, labels, packaging, invoice, accessories, buttons, laces, belts, dupatta, jewellery cards, pouches, and free gifts intact.
  3. The product is returned in the same condition in which it was delivered.
  4. The return or exchange request is raised within the allowed time period.
  5. The product passes KIRDAR’s quality check after being received back.

KIRDAR reserves the right to reject any return or exchange if the product does not meet the above conditions.

4. Products Not Eligible for Return or Exchange

The following products are not eligible for return, exchange, or refund, except where the wrong product was delivered or the product was received in a damaged condition and reported within the allowed time:

  1. Products that have been worn, washed, used, altered, repaired, perfumed, stained, damaged, or mishandled.
  2. Products without original tags, labels, invoice, packaging, accessories, or free gifts.
  3. Fashion jewellery, earrings, nose pins, hair accessories, and other hygiene-sensitive products.
  4. Customized, made-to-order, altered, pre-stitched, or specially requested products.
  5. Sale, clearance, discounted, promotional, combo, bundle, festive offer, or final-sale products.
  6. Products damaged due to customer handling, improper storage, washing, ironing, or usage.
  7. Products with minor color variation caused by lighting, photography, screen settings, or display differences.
  8. Products with minor thread variation, fabric texture difference, handmade irregularity, or embroidery placement variation that is natural to handcrafted or semi-handcrafted fashion products.
  9. Products where the customer selected the wrong size, color, design, quantity, or address, except where KIRDAR approves a one-time size exchange.
  10. Products returned without prior approval from KIRDAR.

5. Damaged, Defective, Missing, or Wrong Product

If you receive a damaged, defective, missing, or wrong product, you must contact KIRDAR within 48 hours of delivery.

To verify the claim, the customer must provide:

  1. Order ID.
  2. Clear photos of the product.
  3. Clear photos of the outer packaging.
  4. Clear photos of the invoice/shipping label.
  5. A complete unboxing video starting from the sealed package and showing the issue clearly.

The unboxing video must be continuous, unedited, and clearly show the original sealed package being opened for the first time.

Claims for damaged, missing, defective, or wrong products may be rejected if:

  1. The request is raised after 48 hours of delivery.
  2. The unboxing video is missing, unclear, edited, paused, cut, or recorded after the package was already opened.
  3. The product appears used, washed, altered, or damaged after delivery.
  4. The packaging and product condition do not support the claim.
  5. The issue is due to customer handling or misuse.

If the claim is approved, KIRDAR may offer a replacement, exchange, store credit, or refund, depending on product availability and case verification.

6. Size Exchange Policy

For eligible ethnic wear and apparel products, KIRDAR may allow a one-time size exchange, subject to availability.

Size exchange will be approved only if:

  1. The request is raised within 7 days of delivery.
  2. The product is unused, unworn, unwashed, unstained, undamaged, and unaltered.
  3. All tags, packaging, invoice, accessories, and free gifts are intact.
  4. The requested size is available in stock.
  5. The product passes KIRDAR’s quality check.

If the requested size is not available, KIRDAR may offer store credit or another available option at its discretion.

Shipping, pickup, or re-shipping charges for size exchange may be payable by the customer unless the size issue occurred due to an error by KIRDAR.

Only one size exchange is allowed per order. A product received after exchange cannot be exchanged again.

7. Return Pickup & Self-Shipping

Once a return or exchange request is approved, KIRDAR will inform the customer about the return method.

If reverse pickup is available at the customer’s location, KIRDAR may arrange pickup through a courier partner.

If reverse pickup is not available, the customer must self-ship the product to the address shared by KIRDAR support.

The customer must pack the product safely to avoid damage during return transit.

KIRDAR is not responsible for products lost, damaged, or misplaced during self-shipping. Customers are advised to use a reliable courier service and share the tracking details with KIRDAR.

8. Quality Check After Return

All returned products will go through a quality check after they are received by KIRDAR.

The return, exchange, store credit, or refund will be processed only if the product passes quality check.

A return may be rejected if the product is found to be:

  1. Used, worn, washed, stained, perfumed, damaged, or altered.
  2. Missing tags, packaging, invoice, accessories, or free gifts.
  3. Different from the product originally shipped by KIRDAR.
  4. Damaged due to poor return packing or customer handling.
  5. Returned without approval.
  6. Returned after the allowed time period.

If the return is rejected after quality check, the customer will be informed. The product may be shipped back to the customer, and the customer may have to bear the re-shipping charges.

9. Refund Policy

Refunds are issued only after the returned product is received by KIRDAR and successfully passes quality check.

Once approved, refunds will be processed within 7 to 10 business days.

Refunds will be made to the original payment method wherever possible.

For Cash on Delivery orders, the customer may be required to provide bank account or UPI details for refund processing. KIRDAR is not responsible for delays caused by incorrect bank details, inactive UPI IDs, failed payment processing, or banking issues.

Shipping charges, COD charges, gift wrapping charges, convenience fees, and other non-product charges are non-refundable unless the refund is due to a confirmed mistake by KIRDAR.

Refund timelines may vary depending on banks, payment gateways, and financial institutions.

10. Exchange Policy

If an exchange is approved, the replacement product will be dispatched after the original product is received and passes quality check.

Exchange is subject to stock availability.

If the requested exchange product is unavailable, KIRDAR may offer:

  1. Another available size or product.
  2. Store credit.
  3. Refund, if applicable and approved.

If the new product value is higher, the customer must pay the difference before dispatch.

If the new product value is lower, the difference may be issued as store credit or refunded, as decided by KIRDAR.

11. Cancellation Policy

Orders can be cancelled only before they are packed or dispatched.

Once an order has been packed, shipped, or handed over to the courier partner, it cannot be cancelled. In such cases, the customer may request return or exchange only if the product is eligible under this policy.

KIRDAR reserves the right to cancel any order due to stock unavailability, payment issues, pricing errors, incorrect product listing, courier restrictions, suspicious activity, or any other operational reason.

If KIRDAR cancels a prepaid order, the paid amount will be refunded to the original payment method.

12. Refused Delivery, Wrong Address & Failed Delivery

If a customer refuses delivery, provides an incorrect address, is unavailable to receive the order, or fails to respond to courier calls, the order may be returned to KIRDAR by the courier partner.

In such cases:

  1. Shipping charges, COD charges, RTO charges, and handling charges may be deducted where applicable.
  2. Re-shipping may require additional payment from the customer.
  3. Repeated refusal or failed delivery may result in cancellation of future Cash on Delivery eligibility.
  4. Refund, if applicable, will be processed only after the product is received back by KIRDAR and passes quality check.

13. Color, Fabric, Work & Handmade Variation

KIRDAR makes every effort to show product colors and details as accurately as possible. However, slight differences may occur due to lighting, photography, display settings, screen resolution, fabric texture, dyeing, embroidery, handwork, or batch variation.

The following will not be treated as defects:

  1. Slight color difference due to screen or lighting.
  2. Minor fabric texture variation.
  3. Natural handmade or semi-handmade irregularities.
  4. Slight embroidery, zari, sequin, mirror, print, motif, or border placement variation.
  5. Minor loose threads that can be safely trimmed.
  6. Slight measurement variation due to fabric nature or manual measurement.

Such variations are normal in women’s ethnic wear, handmade details, and fashion jewellery, and will not qualify for return, exchange, or refund.

14. Product Care Responsibility

After delivery, the customer is responsible for proper handling, storage, washing, ironing, and care of the product.

KIRDAR will not accept returns, exchanges, or refunds for damage caused by:

  1. Wrong washing method.
  2. Harsh detergent or bleach.
  3. Machine washing where not recommended.
  4. Direct ironing on embroidery, sequins, mirror work, zari, prints, or delicate fabric.
  5. Improper storage.
  6. Perfume, makeup, sweat, oil, water, or chemical stains.
  7. Pulling, tearing, stretching, or mishandling.

Customers must follow the care instructions provided on the product page, label, or packaging.

15. Sale, Discounted & Promotional Orders

Products purchased during sale, discount, clearance, festive offer, promotional campaign, combo offer, or special price period may not be eligible for return, exchange, or refund unless the wrong product was delivered or the product was received damaged and reported within the allowed time.

Discount codes, coupons, gift cards, wallet credits, and promotional benefits are non-refundable and cannot be converted into cash.

16. Store Credit

Where applicable, KIRDAR may issue store credit instead of a refund.

Store credit:

  1. Can be used only on www.kirdar.in.
  2. Cannot be transferred to another person.
  3. Cannot be exchanged for cash.
  4. Must be used within the validity period communicated by KIRDAR.
  5. Cannot be used with certain offers, discounts, or promotions unless allowed by KIRDAR.

17. Return Abuse & Fraud Prevention

KIRDAR reserves the right to reject return, exchange, refund, or cancellation requests if misuse, fraud, repeated claims, suspicious activity, false damage claims, product switching, wardrobing, or policy abuse is suspected.

KIRDAR may refuse future orders, Cash on Delivery service, returns, exchanges, or refunds for customers who repeatedly misuse the policy.

KIRDAR may take appropriate action if any returned product is found to be different from the product originally shipped, used and returned after wearing, intentionally damaged, or tampered with.

18. Final Decision

All return, exchange, refund, damage, defect, and missing product claims are subject to verification and quality check by KIRDAR.

KIRDAR’s decision will be based on the product condition, courier records, order details, customer proof, packaging condition, unboxing evidence, and quality check findings.

Nothing in this policy limits any rights available to customers under applicable Indian law.

19. How to Raise a Return or Exchange Request

To raise a return or exchange request, contact KIRDAR within the allowed time period through:

Mobile / WhatsApp: +91 9874774798
Email: support@kirdar.in

Please include:

  1. Order ID.
  2. Customer name.
  3. Registered mobile number.
  4. Reason for return or exchange.
  5. Photos of the product.
  6. Photos of packaging and invoice.
  7. Unboxing video, where applicable.
  8. Preferred resolution: return, exchange, replacement, store credit, or refund.

Incomplete requests may take longer to process or may be rejected if required proof is not provided.

20. Policy Updates

KIRDAR may update, modify, or replace this Return, Exchange & Refund Policy at any time without prior notice.

The policy applicable to an order will be the policy published on www.kirdar.in at the time the order was placed, unless a change is required by applicable law.

For any questions, please contact:

KIRDAR Support
Mobile / WhatsApp: +91 9874774798
Email: support@kirdar.in