Terms of service

KIRDAR Terms of Service

Last Updated: [18-06-2026]

Welcome to KIRDAR. These Terms of Service govern your access to and use of the KIRDAR website, products, services, content, checkout, communication channels, and any purchase made from KIRDAR.

KIRDAR is a women’s fashion brand offering ethnic wear, jewellery, accessories, and related fashion products.

By visiting our website, browsing products, creating an account, placing an order, making payment, contacting us, or using any KIRDAR service, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, Return, Exchange & Refund Policy, and any other policies published by KIRDAR.

If you do not agree with these Terms, you must not use our website or place an order.

1. Official Contact Details

For all order-related, product-related, payment-related, return, exchange, refund, cancellation, privacy, and grievance queries, contact KIRDAR only through the official channels below:

Mobile / WhatsApp: +91 9874774798
Email: support@kirdar.in

Customers are advised not to rely on unofficial phone numbers, personal accounts, third-party messages, fake social media pages, or unauthorized communication claiming to represent KIRDAR.

2. Meaning of Terms

In these Terms:

  1. “KIRDAR,” “we,” “us,” or “our” refers to the KIRDAR brand, website, store, owners, team, employees, representatives, service providers, and authorized partners.
  2. “Customer,” “you,” or “user” refers to any person who visits, browses, purchases from, contacts, or uses KIRDAR.
  3. “Website” means the official KIRDAR online store.
  4. “Product” means any item listed, displayed, sold, or offered by KIRDAR, including ethnic wear, jewellery, accessories, and related fashion items.
  5. “Order” means a purchase request placed by a customer through the website or any approved KIRDAR channel.
  6. “Policies” means all rules, terms, guidelines, conditions, and instructions published by KIRDAR, including these Terms of Service.

3. Eligibility to Use the Website

By using KIRDAR, you confirm that:

  1. You are legally capable of entering into a binding agreement.
  2. You are at least 18 years old, or you are using the website under the supervision and consent of a parent or legal guardian.
  3. You are providing true, complete, and accurate information.
  4. You are using the website for lawful personal shopping purposes only.
  5. You will not misuse the website, products, content, policies, payment options, return system, or customer support.

KIRDAR reserves the right to refuse service, cancel orders, block accounts, restrict Cash on Delivery, or take appropriate action if misuse, fraud, abuse, or suspicious activity is suspected.

4. Acceptance of Terms

By using KIRDAR, you agree that:

  1. You have read and understood these Terms.
  2. You agree to follow all KIRDAR policies.
  3. You understand that placing an order is subject to acceptance by KIRDAR.
  4. You understand that product availability, pricing, shipping, return, exchange, refund, and cancellation rules are governed by KIRDAR policies.
  5. You agree that KIRDAR may update these Terms at any time.

Continued use of KIRDAR after updates means you accept the revised Terms.

5. Account Registration

Customers may be allowed to create an account on the KIRDAR website.

You are responsible for:

  1. Keeping your login details secure.
  2. Ensuring all account information is accurate and updated.
  3. Preventing unauthorized access to your account.
  4. All activities carried out through your account.

KIRDAR is not responsible for loss, misuse, failed delivery, payment issue, refund delay, or unauthorized activity caused by incorrect details, shared passwords, weak passwords, customer negligence, or unauthorized third-party access.

KIRDAR may suspend, restrict, or delete accounts involved in fake orders, abuse, fraud, repeated cancellations, policy misuse, or suspicious activity.

6. Product Information

KIRDAR makes reasonable efforts to display product information accurately, including product images, descriptions, prices, sizes, colors, fabric details, work details, care instructions, and availability.

However, customers understand and agree that:

  1. Product colors may slightly vary due to photography, lighting, editing, screen brightness, display settings, or device differences.
  2. Fabric texture, embroidery, zari, mirror work, sequins, beadwork, prints, motifs, lace, border placement, and handmade details may have minor natural variations.
  3. Slight measurement differences may occur due to manual measurement, fabric nature, stitching, finishing, or size grading.
  4. Handmade, semi-handmade, embroidered, dyed, printed, or embellished products may have small irregularities that are not defects.
  5. Product images are for representation and shopping understanding, but minor visual differences may occur in the actual product.
  6. Accessories, jewellery, footwear, props, hangers, styling items, background items, or display elements shown in photos may not be included unless clearly mentioned in the product description.

KIRDAR will not accept claims based only on minor color variation, minor texture variation, natural handmade irregularity, minor loose threads, screen-display difference, styling expectation, or personal preference.

7. Size, Fit & Measurement Responsibility

For apparel, ethnic wear, suits, kurtas, co-ord sets, bottoms, dupattas, and related products, customers must check the size chart and product description before placing an order.

The customer is responsible for selecting the correct size.

KIRDAR is not responsible if the customer:

  1. Selects the wrong size.
  2. Assumes size without checking the size chart.
  3. Orders based on another brand’s sizing.
  4. Ignores product measurements.
  5. Provides incorrect body measurements for customized or altered products.
  6. Expects a different fit, length, fall, or styling than shown or described.

A one-time size exchange may be allowed only if the product is eligible under the Return, Exchange & Refund Policy and the requested size is available.

8. Jewellery & Fashion Accessories

KIRDAR may sell fashion jewellery and accessories.

Customers understand that fashion jewellery requires proper care. The following may affect jewellery condition:

  1. Water exposure.
  2. Sweat.
  3. Perfume.
  4. Makeup.
  5. Moisture.
  6. Chemicals.
  7. Improper storage.
  8. Rough handling.
  9. Pulling, bending, dropping, or scratching.

Unless specifically mentioned, fashion jewellery should not be treated as fine jewellery, solid gold, pure silver, or waterproof jewellery.

Earrings, nose pins, hair accessories, and hygiene-sensitive fashion accessories may not be eligible for return or exchange except where the wrong product was delivered or the product was received damaged and reported within the allowed time.

9. Product Care

Customers must follow care instructions provided on the product page, label, packaging, or communication from KIRDAR.

KIRDAR is not responsible for damage caused by:

  1. Wrong washing method.
  2. Machine washing where not advised.
  3. Harsh detergent.
  4. Bleach.
  5. Direct ironing on embroidery, sequins, zari, mirror work, prints, delicate fabric, or embellishment.
  6. Drying under harsh sunlight.
  7. Improper storage.
  8. Perfume, sweat, oil, makeup, water, or chemical stains.
  9. Pulling, tearing, stretching, or mishandling.
  10. Use after delivery.

Products damaged after delivery due to customer handling, usage, washing, ironing, storage, or carelessness will not be accepted for return, exchange, or refund.

10. Pricing

All prices are listed in Indian Rupees unless stated otherwise.

KIRDAR reserves the right to change product prices, offers, discounts, shipping charges, COD charges, convenience fees, and other charges at any time without prior notice.

Prices may vary during sales, promotions, festive offers, campaigns, or limited-time events.

A product purchased at one price will not qualify for refund, adjustment, or compensation if the price is later reduced or increased.

If a product is listed at an incorrect price due to technical error, human error, system error, typographical error, or pricing mistake, KIRDAR reserves the right to cancel the order or contact the customer for the correct price.

11. Offers, Discounts & Coupons

Discount codes, coupons, gift cards, promotional benefits, store credits, and offers are subject to terms set by KIRDAR.

KIRDAR reserves the right to:

  1. Start or end offers at any time.
  2. Reject expired coupons.
  3. Restrict coupon use on selected products.
  4. Cancel orders placed through coupon misuse.
  5. Limit offer usage per customer, phone number, email, address, device, or account.
  6. Refuse combination of multiple offers unless clearly allowed.
  7. Correct offer errors caused by technical or listing mistakes.

Coupons, discounts, gift cards, and promotional benefits cannot be exchanged for cash unless specifically required by applicable law.

12. Order Placement

Placing an order on KIRDAR does not automatically mean the order is accepted.

An order is accepted only after KIRDAR confirms, processes, and dispatches it.

KIRDAR may cancel or refuse any order for reasons including but not limited to:

  1. Product unavailability.
  2. Payment failure.
  3. Pricing error.
  4. Listing error.
  5. Incorrect product information.
  6. Courier service unavailability.
  7. Incomplete address.
  8. Incorrect phone number.
  9. Customer unreachable.
  10. Suspicious transaction.
  11. Fake order.
  12. Repeated cancellation or refusal history.
  13. COD misuse.
  14. Return abuse.
  15. Fraud risk.
  16. Bulk buying or resale suspicion.
  17. Violation of these Terms or KIRDAR policies.

If a prepaid order is cancelled by KIRDAR, the eligible amount will be refunded according to the Refund Policy.

13. Order Verification

KIRDAR may verify orders before processing, especially Cash on Delivery orders, high-value orders, suspicious orders, repeat orders, or orders with incomplete details.

Verification may be done through phone, WhatsApp, email, SMS, or any other available contact method.

If the customer does not respond to verification attempts, KIRDAR may cancel or delay the order.

KIRDAR reserves the right to refuse COD service or require prepaid payment for selected customers, locations, products, or orders.

14. Payments

KIRDAR may accept prepaid payments, Cash on Delivery, UPI, cards, net banking, wallets, payment links, or other payment methods depending on availability.

Payment processing may be handled by third-party payment gateways and service providers.

Customers agree that:

  1. Payment must be completed using lawful and authorized methods.
  2. Customers must not use stolen cards, unauthorized UPI accounts, fake payment screenshots, chargeback abuse, or fraudulent payment methods.
  3. KIRDAR does not ask for OTP, UPI PIN, card PIN, CVV, net banking password, or full banking password.
  4. Payment failure, double deduction, delayed refund, or gateway issues may require coordination with the payment provider or bank.
  5. KIRDAR is not responsible for delays caused by banks, UPI systems, payment gateways, or incorrect customer details.

15. Cash on Delivery

Cash on Delivery may be available for selected products, orders, customers, and serviceable PIN codes.

KIRDAR reserves the right to disable, restrict, or cancel COD for:

  1. High-value orders.
  2. Suspicious orders.
  3. Incomplete addresses.
  4. Unverified phone numbers.
  5. Repeated order refusals.
  6. Failed deliveries.
  7. Fake orders.
  8. RTO history.
  9. Abuse of COD facility.
  10. Non-serviceable locations.

If a COD order is refused, not accepted, or returned due to customer unavailability or incorrect details, KIRDAR may restrict future COD access.

16. Shipping & Delivery

Shipping and delivery are governed by KIRDAR’s Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address, PIN code, phone number, and recipient details.

KIRDAR is not responsible for delay, non-delivery, return-to-origin, or failed delivery caused by:

  1. Incorrect address.
  2. Incomplete address.
  3. Wrong phone number.
  4. Customer unavailable.
  5. Customer refusing delivery.
  6. Courier restrictions.
  7. Natural calamity.
  8. Strike, lockdown, riot, accident, public emergency, weather condition, or force majeure event.
  9. Delay caused by courier partner.
  10. Remote or non-serviceable location.
  11. Customer not responding to courier calls.

Delivery timelines are estimates and not guaranteed unless explicitly stated.

17. Failed Delivery, Refused Delivery & RTO

If an order is returned to KIRDAR because of refused delivery, incorrect address, incomplete address, customer unavailability, unpaid COD amount, or failed delivery attempts, the customer may be responsible for shipping charges, RTO charges, re-shipping charges, handling charges, and other applicable costs.

For prepaid orders returned due to customer fault, KIRDAR may deduct applicable charges before issuing any refund.

For COD orders returned due to customer fault, KIRDAR may restrict future COD access or cancel future orders.

18. Cancellation Policy

Cancellation requests are accepted only before the order is packed or dispatched.

Once the order is packed, shipped, or handed over to the courier partner, cancellation may not be possible.

KIRDAR may cancel any order at its discretion due to stock issues, payment issues, suspicious activity, listing errors, courier restrictions, operational issues, force majeure events, or violation of policies.

If KIRDAR cancels a prepaid order, the eligible refund will be processed according to the Refund Policy.

19. Return, Exchange & Refund

All returns, exchanges, replacements, store credits, and refunds are governed by KIRDAR’s Return, Exchange & Refund Policy.

Customers must read the Return, Exchange & Refund Policy before placing an order.

KIRDAR may reject return, exchange, refund, or replacement requests if:

  1. The request is outside the allowed time period.
  2. The product is used, worn, washed, stained, altered, perfumed, damaged, or mishandled.
  3. Original tags, labels, invoice, packaging, accessories, or free gifts are missing.
  4. The product fails quality check.
  5. The product is not eligible for return or exchange.
  6. Required proof is missing.
  7. The unboxing video is missing, unclear, edited, paused, cut, or recorded after opening.
  8. Policy abuse, product switching, false claim, or fraud is suspected.

Nothing in these Terms limits any rights available to customers under applicable Indian law.

20. Damaged, Defective, Missing or Wrong Product Claims

If a customer receives a damaged, defective, missing, or wrong product, they must contact KIRDAR within the time period mentioned in the Return, Exchange & Refund Policy.

The customer must provide complete proof, including order details, product photos, packaging photos, invoice/shipping label photos, and a clear continuous unboxing video where applicable.

KIRDAR may reject claims if:

  1. Proof is missing.
  2. Proof is unclear.
  3. The unboxing video is edited, paused, cut, or recorded after opening.
  4. The issue is reported late.
  5. The product appears used or mishandled.
  6. The claim is inconsistent with courier records or product condition.
  7. Fraud, tampering, or misuse is suspected.

Approved claims may be resolved through replacement, exchange, store credit, refund, or any lawful resolution decided by KIRDAR based on the case.

21. Customer Reviews, Photos & Content

Customers may submit reviews, ratings, comments, photos, videos, testimonials, feedback, or other content to KIRDAR.

By submitting content, you confirm that:

  1. The content is genuine.
  2. The content is owned by you or you have permission to share it.
  3. The content does not violate third-party rights.
  4. The content is not false, abusive, defamatory, obscene, hateful, misleading, promotional, spam-like, or unlawful.

By submitting content, you grant KIRDAR a non-exclusive, royalty-free, worldwide, transferable right to use, display, reproduce, edit, publish, share, advertise, and distribute such content for website, social media, marketing, product pages, advertising, and brand communication.

KIRDAR may remove, edit, reject, hide, or moderate any content that violates these Terms or KIRDAR standards.

22. Intellectual Property

All content on KIRDAR, including brand name, logo, product images, designs, banners, text, product descriptions, graphics, videos, layouts, icons, website elements, packaging content, marketing material, and visual identity, belongs to KIRDAR or its licensors.

Customers may not copy, reproduce, download, modify, distribute, sell, exploit, imitate, use, or publish KIRDAR content without written permission.

Unauthorized use of KIRDAR’s brand name, product images, website content, logo, product descriptions, banners, or marketing material may result in legal action.

23. Prohibited Uses

You agree not to use KIRDAR for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You must not:

  1. Place fake orders.
  2. Use false names, numbers, addresses, or emails.
  3. Abuse Cash on Delivery.
  4. Abuse return, exchange, refund, or cancellation policies.
  5. Make false damage claims.
  6. Switch products and return different items.
  7. Use stolen payment methods.
  8. Upload malicious code or harmful files.
  9. Attempt to hack, disrupt, overload, or damage the website.
  10. Copy or misuse product photos, descriptions, or brand content.
  11. Harass, threaten, abuse, or mislead KIRDAR support.
  12. Submit false reviews.
  13. Use the website for resale without permission.
  14. Violate applicable laws.
  15. Misuse offers, coupons, store credits, or promotional benefits.
  16. Interfere with website security, payment systems, or customer data.
  17. Impersonate KIRDAR, its team, or another customer.

KIRDAR may cancel orders, block accounts, restrict access, refuse service, or take legal action for prohibited use.

24. Fraud, Abuse & Suspicious Activity

KIRDAR reserves the right to investigate and take action against suspected fraud, abuse, misuse, or suspicious activity.

This may include:

  1. Fake orders.
  2. Multiple accounts for offer misuse.
  3. Repeated COD refusal.
  4. Excessive returns.
  5. False damage claims.
  6. Product switching.
  7. Chargeback abuse.
  8. Payment fraud.
  9. Review manipulation.
  10. Harassment of support staff.
  11. Unauthorized resale.
  12. Suspicious bulk buying.
  13. Misuse of customer policies.

KIRDAR may refuse service, cancel orders, block COD, restrict accounts, deny returns, reject refunds, withhold suspicious claims, or take appropriate legal action.

25. Third-Party Services

KIRDAR may use third-party platforms and service providers for website hosting, payments, shipping, analytics, communication, marketing, customer support, fraud prevention, and other services.

Customers understand that third-party services may have their own terms, privacy policies, processing times, technical issues, charges, and limitations.

KIRDAR is not responsible for third-party failures, delays, downtime, errors, payment gateway issues, courier delays, bank delays, or service interruptions outside KIRDAR’s reasonable control.

26. Third-Party Links

The KIRDAR website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, or external tools.

KIRDAR is not responsible for the content, safety, privacy practices, terms, policies, or actions of third-party websites.

Customers should read third-party terms and privacy policies before using external services.

27. Accuracy, Errors & Availability

KIRDAR attempts to keep the website accurate and updated, but errors may occur.

KIRDAR does not guarantee that:

  1. Product descriptions will always be error-free.
  2. Product images will always be perfectly identical to real-life appearance.
  3. Stock availability will always be accurate.
  4. Prices will always be free from errors.
  5. Website access will always be uninterrupted.
  6. Offers will always function without technical issues.
  7. Delivery timelines will always be exact.

KIRDAR reserves the right to correct errors, cancel orders, change product details, update prices, remove listings, or refuse orders affected by incorrect information.

28. Limitation of Liability

To the fullest extent permitted by law, KIRDAR will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website, purchase of products, delivery delays, product expectations, third-party service issues, payment delays, technical errors, or customer misuse.

KIRDAR’s maximum liability for any order will not exceed the amount actually paid by the customer for the disputed product, except where a higher liability is required by applicable law.

KIRDAR will not be responsible for:

  1. Loss caused by customer negligence.
  2. Incorrect address or contact details.
  3. Third-party payment issues.
  4. Courier delay.
  5. Bank delay.
  6. Customer misuse of product.
  7. Unauthorized account access due to customer fault.
  8. Phishing, fake calls, or scams by third parties.
  9. Screen color differences.
  10. Natural product variations.
  11. Events beyond KIRDAR’s reasonable control.

29. No Unlawful Limitation of Consumer Rights

Nothing in these Terms is intended to remove, reduce, or unlawfully restrict any rights available to customers under applicable Indian law.

If any part of these Terms is found to be invalid, illegal, or unenforceable, the remaining parts will continue to remain valid and enforceable to the fullest extent permitted by law.

30. Indemnity

You agree to indemnify and hold KIRDAR harmless from any claims, losses, damages, liabilities, costs, expenses, legal fees, or disputes arising from:

  1. Your breach of these Terms.
  2. Your misuse of the website.
  3. Your violation of any law.
  4. Your false information.
  5. Your fraudulent activity.
  6. Your misuse of payment methods.
  7. Your misuse of return, exchange, refund, or cancellation policies.
  8. Your submitted content, reviews, photos, or videos.
  9. Your infringement of any third-party rights.
  10. Your negligence, misconduct, or unauthorized activity.

31. Force Majeure

KIRDAR will not be liable for delay, failure, non-performance, or disruption caused by events beyond reasonable control, including but not limited to:

  1. Natural disasters.
  2. Fire.
  3. Flood.
  4. Pandemic.
  5. Epidemic.
  6. Lockdown.
  7. War.
  8. Riot.
  9. Strike.
  10. Government action.
  11. Internet failure.
  12. Payment gateway failure.
  13. Courier disruption.
  14. Supply chain delay.
  15. Technical breakdown.
  16. Power failure.
  17. Weather conditions.
  18. Public emergency.
  19. Any event beyond KIRDAR’s reasonable control.

32. Communication Consent

By placing an order or contacting KIRDAR, you consent to receive order-related, payment-related, delivery-related, return-related, refund-related, support-related, and policy-related communication through phone, WhatsApp, SMS, email, or other available communication methods.

Promotional communication may be sent where permitted. Customers may opt out of marketing communication by contacting support@kirdar.in.

Even after opting out of promotional communication, customers may still receive essential order, payment, delivery, refund, security, or policy-related messages.

33. Privacy

Use of customer information is governed by KIRDAR’s Privacy Policy.

By using KIRDAR, you consent to the collection, use, storage, processing, and sharing of information as described in the Privacy Policy.

Customers must not share OTPs, UPI PINs, card PINs, CVV, banking passwords, or sensitive financial authentication details with anyone.

KIRDAR will never ask for OTP, UPI PIN, card PIN, full card password, or banking password through phone, WhatsApp, email, or social media.

34. Grievance Redressal

For any complaint, grievance, concern, or dispute related to orders, products, payments, refunds, returns, privacy, or website usage, contact:

KIRDAR Support
Mobile / WhatsApp: +91 9874774798
Email: support@kirdar.in

Please include:

  1. Full name.
  2. Registered mobile number.
  3. Registered email address.
  4. Order ID, if applicable.
  5. Clear description of the issue.
  6. Photos, videos, screenshots, or supporting proof, if applicable.

KIRDAR will review complaints and respond within a reasonable time in accordance with applicable law and business requirements.

35. Governing Law

These Terms of Service are governed by the laws of India.

Subject to applicable consumer protection law, courts and authorities having jurisdiction over KIRDAR’s registered business location shall have jurisdiction over disputes arising from these Terms, orders, products, payments, services, or website usage.

Customers may also have rights and remedies available under applicable consumer protection laws.

36. Dispute Resolution

Before initiating any formal legal proceeding, the customer agrees to first contact KIRDAR support and provide a reasonable opportunity to resolve the issue.

KIRDAR will attempt to resolve genuine complaints fairly, based on order records, product condition, customer proof, courier records, payment records, and applicable policies.

This clause does not prevent customers from exercising rights available under applicable law.

37. Termination

KIRDAR may suspend, restrict, or terminate access to the website or services if a customer violates these Terms or engages in suspicious, fraudulent, abusive, or unlawful conduct.

Termination may include:

  1. Order cancellation.
  2. Account restriction.
  3. COD restriction.
  4. Return or refund restriction where abuse is suspected.
  5. Blocking of future orders.
  6. Legal action where necessary.

Any obligations that should logically survive termination, including payment obligations, fraud investigation, indemnity, intellectual property rights, limitation of liability, dispute resolution, and legal compliance, will continue to apply.

38. Changes to Terms

KIRDAR may update, modify, replace, or revise these Terms of Service at any time.

The updated Terms will be posted on the KIRDAR website with the revised “Last Updated” date.

Customers are advised to review these Terms regularly.

Continued use of the website after updates means you accept the updated Terms.

The Terms applicable to an order will generally be the Terms published at the time the order was placed, unless changes are required by applicable law.

39. Complete Agreement

These Terms of Service, together with the Privacy Policy, Shipping Policy, Return, Exchange & Refund Policy, product page details, checkout terms, and other KIRDAR policies, form the complete agreement between the customer and KIRDAR regarding use of the website and purchase of products.

If there is any conflict between these Terms and a specific policy, the more specific policy will apply to that specific issue.

40. Final Statement

By using KIRDAR, browsing products, creating an account, placing an order, making payment, contacting support, or using any KIRDAR service, you confirm that you have read, understood, and agreed to these Terms of Service.

For support, contact:

KIRDAR Support
Mobile / WhatsApp: +91 9874774798
Email: support@kirdar.in